Return Policy for BluebearStudios LLC
At BluebearStudios LLC, we are committed to providing our customers with high-quality products and exceptional service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
- You may return an item within 30 days of the purchase date for a full refund or exchange, provided it meets the eligibility criteria outlined below.
- To initiate a return, please contact our customer service team at Support@thebluebearstudios.com with your order details.
2. Eligibility for Returns
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase (e.g., receipt or order confirmation) is required.
- Custom or personalized items are not eligible for returns unless they arrive damaged or defective.
3. Non-Returnable Items
- Gift cards
- Downloadable digital products
- Items marked as “final sale” or “clearance”
4. Damaged or Defective Items
- If you receive an item that is damaged or defective, please notify us within 7 days of receiving the product.
- We will arrange for a replacement or provide a full refund, including shipping costs.
5. Refunds
- Refunds will be processed within 7-10 business days after the returned item is received and inspected.
- Refunds will be issued to the original method of payment.
- Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item sent, damaged product).
6. Exchanges
- Exchanges are subject to product availability.
- If you wish to exchange an item, please contact us to reserve the desired replacement.
7. Return Shipping
- Customers are responsible for the cost of return shipping unless the item is defective or we made an error in your order.
- We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item without tracking information.
8. International Returns
- International customers are responsible for all return shipping fees, including duties, taxes, and customs charges.
9. Contact Us
If you have any questions about our return policy, please contact us at:
BluebearStudios LLC
Your satisfaction is our priority. Thank you for supporting our business!